Shipping policy
At Pawtastic Pet Store, we know how excited your pet gets when a new toy arrives — and we want to get it to you as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed.
· Orders placed before 12:00 PM (EST) on a business day are typically processed the same day. · Orders placed on weekends or holidays will be processed on the next business day. · During peak seasons (holidays, sales events), processing may take up to 5 business days. We'll notify you if there are significant delays.
You will receive a confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location, order weight, and selected shipping method.
Shipping Method Estimated Delivery Cost Standard Shipping (US) 5–8 business days $4.99 (Free on orders over $50) Expedited Shipping (US) 2–4 business days $12.99 Priority Shipping (US) 1–2 business days $24.99 Standard International 10–20 business days Calculated at checkout Express International 5–10 business days Calculated at checkout
Please note: Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by weather, customs, or carrier issues are beyond our control.
Free Shipping
We offer FREE Standard Shipping on all US orders over $50 (after discounts and before taxes).
· Free shipping applies automatically addresses provided at checkout. · Free shipping is not available for expedited or international orders. · Free shipping threshold may change during promotional periods.
International Shipping
We ship to many countries worldwide. International customers are responsible for:
· Import duties, taxes, and customs fees — these are not included in the item price or shipping cost. · Customs clearance delays — we are not responsible for delays caused by customs processing. · Local carrier fees — some countries charge additional handling fees upon delivery.
We recommend checking with your local customs office before ordering to understand potential charges. We cannot mark packages as "gifts" or underdeclare value, as this is illegal.
Note: Some products (such as certain treats or supplements) may be restricted in your country. Please verify local regulations before ordering.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the link provided or through the carrier's website.
· Tracking information may take 24–48 hours to update after shipment. · If your tracking shows no movement for more than 7 business days, please contact us at support@pawtasticpetstore.com.
If you have any questions about our Shipping Policy, please contact us:
Pawtastic Pet Store
📧 Email: support@pawtasticpetstore.com
📞 Phone: +1 (555) 214-7890
📍 Address: 4827 Willow Creek Lane, Suite 210, Austin, TX 78701, United States
🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)